Service provision
LCT Support Services provides low cost telephone and email reservation support from a network of support centres in Europe and North America. We can utilise the different time zones to cover support for extended periods via our integrated IP Telephony system, which uses the Internet to carry calls.
The support is provided by highly skilled staff, on a cost effective basis, with the majority of personnel having multi-lingual capabilities.
These services would remove the need for your company to employ dedicated reservation support staff.
Customer Relationship Management
CRM is all about knowing more about your customers, so that you can service them appropriately. It is about applying a business philosophy and using technology as an enabler to enhance customer service. LCT can support the collection and analysis of customer-relevant information and make it available to the appropriate people within your organisation across all channels giving you the data you require to assist with future business decisions.
No recruitment problems
No problems with staffing and no worry regarding peak/low volume booking periods. Our contract will cover all your recruitment issues.
Flexibility
Business changes, marketing campaigns, new technology implementations done quickly and easily.
Communications Solutions
Low cost telephony and enhanced support systems.
A partnership with LCT Support Services also allows access to many other benefits within our group of companies.
The group comprises of three discrete businesses –
- Entee Global Services
who are a specialist e-commerce travel technology company specialising in the design, development, supply and support of the Webres reservation, operations and management software for both passenger, freight ferry and air operators.
- The TravelGateway Ltd – who
use technology from Entee to power the AFerry.to global ferry distribution
network. This is the world's largest and only real-time global ferry reservation
service. http://www.aferry.to
- LCT Support Services – who provide Operational, Telephony and Internet support services to the transport industry.
Additional Benefits
Access to state of the art Web Based Technology.
Entee Global Services can provide WebRes which is a web based reservation and operations management system designed to provide low cost, high performance, scalable business related technology to Ferry Operators. It is the first reservation system designed with Internet distribution and secure system-to-system interaction.
Technical backup.
We have qualified software engineers available, all who are experienced in the installation and support of various IT infrastructures.
Global Distribution Network.
The TravelGateway uses Entee technology to power the Aferry.to gateway and distribution service for the Ferry Industry and have many distribution agreements with travel agents, tour operators and the major GDS agents.
Integrated Packaging Solutions.
Real-time travel packaging capabilities allow for the dynamic integration of different travel components – combining for example ferry transport and hotel accommodation to be offered through the distribution network.
LCT Support Services wish you to consider the services we offer and how your operation could benefit. We pride ourselves on making it a partnership, representing your company in exactly the same way as you would represent yourselves.
We are both in the same business field and understand the ferry market, how it reacts, its customers and their needs. The added benefits of distribution etc. all add up to a package that will most certainly be cost effective for your company and forge a partnership for the future.