From our dedicated check-in staff and innovative self-service check-in machines, to experienced security and port teams, LCT Support Services can provide the staff and technology you need to ensure the smooth running of all port-based operations.
Customer Service is an essential part of any business and e-businesses are no different. In real term, quality Customer Service can equate to a 25% difference in revenue levels. LCT Support Services' multi-lingual Internet Call Centre is staffed by Customer Service-orientated staff, supported by quality training and technology, to provide a consistently high level of service. The LCT call centre is email- and telephone-based and is staffed 24 hours a day, 7 days a week.
Whether you are dealing with freight or passengers, the best way to ensure that customers have an enjoyable experience whilst travelling with your company is to have all aspects of port operations running like clockwork, and LCT provide the experience of successfully dealing with the complicated infrastructures of ports.
We provide a web-based reservation system which allows your customers to compare ticket prices amongst all available ferry operators and book online, directly through your own website. Cost-effective and easily deployed, Entee Global Services' WebRes technology is the ferry operator's system of choice.
If you would like to find out more about the services offered by LCT, please write to us at: 2morrow Court, Appleford Road, Sutton Courtenay, Oxfordshire, OX14 4FH, UK.