Customer Service is an essential part of any business and e-businesses are no different. LCT Support Services' multi-lingual Internet Call Centre – staffed 24 hours a day, 7 days a week – can help provide it.
Traditional call centres are completely labour intensive and depend almost entirely upon the quality and specific disposition of call centre staff. This results in conventional call centres being very expensive and difficult to maintain.
The LCT Internet call centre is staffed by customer service-orientated staff supported by quality training, and technology intended to provide a consistently high level of service.
Many web-based businesses completely overlook the service requirements of the Internet customer with the consequential impact on ecommerce revenues. LCT's experience in this area has proved that a major factor determining the level of success with business transacted over the Internet is the quality and level of responsiveness provided by the supplier. In real terms this can equate to a 25% difference in the revenue levels that can be achieved.
The LCT call centre is email (preferred) and telephone based, and is staffed 24 hours a day, 7 days a week.
If you would like to find out how the LCT Call Centre can work for your business please write to us at: 2morrow Court, Appleford Road, Sutton Courtenay, Oxfordshire, OX14 4FH, UK.